I called twice and chatted once with IDrive’s support and was met with snarky characters that had rude attitudes toward me. I don't know what business manager thinks that makes sense. That means disputed credit charge transaction and a very expensive merchant chargeback, all for the sake of a couple of dollars. That's both mean-spirited and a very foolish business decision when I can clearly show by their own email chain that they never once provided a working product. When I cancelled my new account (because it never worked and they couldn't make it work) they would not fully refund me. I'm disappointed when any company uses deceptive tactics to make it difficult to cancel recurring billing. When I cancelled my old account they still tried to charge me a subscription renewal for it - turns out they deliberately obscure the process needed to cancel so you think you've cancelled when you haven't. Their Support crew didn't seem very interested and I frequently had to prompt them into action. New owners? New development and support team? They used to be so good! I don't know what happened to them. With a few tighter security controls, better online file management and a simple cloud drive feature, it would be a winner. It hasn't been very difficult to work around its design flaws. If you keep backing up and deleting, you end up with a cloud folder so big that it exceeds the size of the source drive. You can only restore files and they restore back in the same folder in the same directory. You have to back things up and delete them, you can't just move files to the cloud like you can with pCloud. It doesn't work very flexibly as a stand-alone cloud drive. Icloud is designed for backup so all its features want to mirror what's on your server / workstation. Having said that, once my 10TB is used up, the website doesn't offer a way to expand, which sucks as I have more than 30TB I'd like to put in the cloud but nobody seems to want my money. I was lured in to iCloud by the price and the size of the cloud storage allocation, which seems to be a very inflexible feature of cloud storage in general.
I don't have time to wade through their incomprehensible marketing and no need for their features, just a little black box in the cloud that I can afford and grows with my needs. I'm just a small photo business with around 30TB of assets and yet the likes of Google and Amazon treat me like I'm Nasa and want to sell me enterprise-level solutions. I've been wanting to back up my image archive for a few years now, after a few scary experiences with FreeNas and TrueNas. A backup platform that doesn't quite work as a cloud storage solution.
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